- Dispatch and Fulfillment Origin
All orders placed through www.cupnexa.com are processed and dispatched directly from our operational facility located at Bulgaria, Stara Zagora 6000, Samara 3, Block 12, Entrance 2, Apt.23. The business operations and logistics coordination are managed by Би Март 25 ЕООД (company registration number: 208273565). - Logistics Partners and Delivery Timeframes
We serve customers across European markets by partnering with established international carriers, including DHL, FedEx, and UPS Priority services.
Processing and Transit Time: Order preparation and dispatch typically require 1 to 2 business days. Following dispatch, standard delivery across European destinations requires 7 to 10 business days.
- Automated Tracking and Notification Milestones
To ensure complete transparency throughout the fulfillment lifecycle, automated tracking notifications and status updates are transmitted directly to the email address provided by the customer at checkout. Notifications are triggered at key logistical milestones, including:
Order dispatch confirmation
Arrival at carrier transit hubs and sorting facilities
Local final-mile distribution and out-for-delivery stages
- Delayed Shipments and Carrier Investigations
In the event that a shipment experiences unexpected delays and exceeds standard transport timeframes, Би Март 25 ЕООД will initiate a formal investigation with the respective carrier. Upon conclusion of the investigation and based on actual tracking data and transit status, appropriate resolutions—including order replacement or a full refund—will be executed in accordance with statutory consumer protection requirements. - Customer Support and Inquiries
For any questions regarding order shipments, tracking updates, or delivery logistics, customers may contact our support team via electronic mail at center@cupnexa.com or by telephone at +359 889076594.