- What payment methods are accepted on www.cupnexa.com?
We offer secure electronic payment options for all orders placed on our website. Customers can complete transactions using major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital electronic wallet solutions such as Apple Pay and Google Pay. All financial transactions are processed securely to ensure customer data protection. - What are the shipping methods and delivery timeframes?
We partner with established international logistics operators, including DHL, FedEx, and UPS Priority services, to distribute our drinkware products to customers across European destinations.
Delivery Duration: Standard delivery typically requires 7 to 10 business days from the date of order dispatch.
Tracking Updates: Throughout the fulfillment process—including order dispatch, arrival at carrier transit hubs, and local final-mile distribution—automated tracking notifications and status updates are transmitted directly to the email address provided by the customer at checkout.
Delayed Shipments: If a shipment exceeds standard delivery timeframes, our team will initiate a formal investigation with the respective carrier. Depending on the investigation findings and actual transit status, appropriate resolutions, including order replacement or applicable reimbursement, will be executed in accordance with statutory consumer requirements.
- What is the return and withdrawal policy?
In compliance with European Union consumer protection directives and Bulgarian legislation, consumers residing within the European Economic Area benefit from a statutory 14-day Right of Withdrawal. You are entitled to cancel and return your purchase within 14 days from the day on which you or a designated third party acquire physical possession of the goods, without providing any justification. To exercise this right, you must notify our customer support team via electronic mail at center@cupnexa.com within the specified 14-day period. - How are damaged, flawed, or defective items handled?
If an item arrives damaged, flawed, or defective, customers may contact our support service via email at center@cupnexa.com, providing clear photographic evidence of the defect. Upon validation of the evidence submitted, customers may receive a full refund or a replacement product. To streamline resolution for damaged goods, physical return of the damaged item is not mandatory, provided photographic proof is successfully supplied. - How can I contact customer support?
For any questions regarding orders, shipping updates, or consumer rights, customers may reach our support team through the official channels managed by Би Март 25 ЕООД:
Email: center@cupnexa.com
Telephone: +359 889076594
Registered Office Address: Bulgaria, Stara Zagora 6000, Samara 3, Block 12, Entrance 2, Apt.23