- General Provisions and Scope
These Terms of Service govern all commercial transactions, product sales, and website interactions conducted through www.cupnexa.com. The commercial operations, management, and fulfillment of orders placed on this website are executed by Би Март 25 ЕООД, a legal commercial entity registered in the Republic of Bulgaria under company registration number 208273565, with its registered office located at Bulgaria, Stara Zagora 6000, Samara 3, Block 12, Entrance 2, Apt.23. By accessing our website, purchasing our drinkware products, or engaging with our services, you agree to be bound by these legally binding terms, which comply fully with Bulgarian commercial legislation and applicable European Union consumer protection frameworks. - Orders, Fulfillment, and Logistics
All drinkware orders placed through our website are processed directly by our internal operational team. We partner with established logistics operators, including DHL, FedEx, and UPS Priority services, to coordinate shipments across European destinations.
Delivery Timeframes: Standard delivery typically requires 7 to 10 business days from the date of dispatch.
Tracking Notifications: Throughout the fulfillment lifecycle—including order dispatch, arrival at carrier transit hubs, and local final-mile distribution—automated tracking notifications and status updates are transmitted directly to the email address provided by the customer at checkout.
Delayed Shipments: In the event that a shipment exceeds standard transport timeframes, our team will initiate a formal investigation with the respective carrier. Depending on the investigation findings and actual transit status, appropriate resolutions, including order replacement or applicable reimbursement, will be executed in accordance with consumer statutory requirements.
- Risk of Loss and Transfer of Ownership
In strict compliance with European consumer protection laws and mandatory statutory directives, the risk of loss, damage, or destruction of ordered goods remains with Би Март 25 ЕООД until the consumer or a designated third party indicated by the consumer (other than the carrier) has acquired physical possession of the goods. Transfer of ownership and risk does not pass to the consumer upon handover of the goods to the transport carrier. - Right of Withdrawal and Returns (European Consumer Protection)
Consumers residing within the European Economic Area benefit from a statutory 14-day Right of Withdrawal in accordance with European Union consumer rights directives.
Exercising Withdrawal: You are entitled to cancel and return your purchase within 14 days from the day on which you acquire physical possession of the goods, without providing any justification. To exercise this right, you must notify our support team via electronic mail at center@cupnexa.com within the designated 14-day window.
Defective or Damaged Items: If an item arrives damaged, flawed, or defective, customers may contact our support service via email, providing clear photographic evidence of the defect. Upon validation of the evidence submitted, customers may receive a full refund or a replacement product. To streamline resolution for damaged items, physical return of the damaged product is not mandatory, provided photographic proof is supplied.
- Customer Support and Contact Information
For any questions, order assistance, or formal notices regarding these terms, customers may contact Би Март 25 ЕООД through the following designated communication channels:
Company Name: Би Март 25 ЕООД
Registration Number: 208273565
Electronic Mail: center@cupnexa.com
Telephone Contact: +359 889076594
Registered Address: Bulgaria, Stara Zagora 6000, Samara 3, Block 12, Entrance 2, Apt.23
- Governing Law and Jurisdiction
These Terms of Service, along with any commercial sales arising from them, shall be governed by and construed in accordance with the substantive laws of the Republic of Bulgaria and applicable European Union regulations, excluding conflict of law principles. Any legal disputes, claims, or controversies arising out of or relating to these terms or transactions conducted on www.cupnexa.com shall fall under the exclusive jurisdiction of the competent courts located in Stara Zagora, Bulgaria.